Support
How can we help?
Getting started, common questions, and how to reach a person. Can't find your answer? Write to morwen@turret.dev.
Getting started
Morwen brings no model of its own: you choose where it thinks. In a chat, tap the button at the top left, then Settings at the bottom of the list.
01
On this iPhone
Settings › Models › Chat on This Device, then download Gemma 4 E2B: about 3.6 GB, over Wi-Fi, no account. It answers offline.
02
Your own computer
Run Ollama or LM Studio on a Mac or PC at home, let it be reached on your network, and add it in Settings › Models.
03
A cloud service
Add your own key for a cloud service in Settings › Models. The service answers through Morwen and bills you directly.
Questions
Is Morwen free?
Yes. The app is free, with no account and nothing to subscribe to. If you add a cloud service, that service charges you for what you use, under your own account.
Do I need an account?
No. There's no sign-up of any kind. Download the app and choose a model to talk to.
Which iPhones can run a model on the device?
The on-device model needs 6 GB of memory or more, which in practice means iPhone 15 Pro or later, or a recent iPad. On an older device the model's row says it's too large, and you can use a computer of your own or a cloud service instead. Devices with Apple Intelligence can also use Apple's own model.
Why can't Morwen find my computer?
Check that Ollama or LM Studio is running and set to accept connections from your network, not only from the computer itself, and that both devices are on the same Wi-Fi. If Morwen asked for Local Network access and it was declined, turn it on in the Settings app under Privacy & Security › Local Network. You can also add the computer by its address in Settings › Models.
How do I use Ollama on a Mac or PC?
Install Ollama, download a model in it, and turn on the setting that exposes it to your network. Then open Morwen, go to Settings › Models and add it: Morwen looks for it on your network, so there's usually no address to type.
Does Morwen see my chats?
No. Morwen has no servers of its own, so your messages go only to the model you chose. With a model on the device, nothing leaves your iPhone at all. The privacy policy has the details.
Where are my keys kept?
In the Keychain on your device. They're never logged, and they reach your other devices only if you use iCloud Keychain.
How do I make a picture?
Ask in any chat, for example “make a picture of a lighthouse at dusk”. If no image model is on the device yet, Morwen offers to download one first: Stable Diffusion 1.5 is about 1 GB and XL about 3 GB, with the space needed shown before you start. The first picture after the model loads takes a minute or more; later ones are quicker.
Why did the answer stop when I left the app?
Models on the device pause when you leave Morwen, because they need the phone's graphics chip, and carry on when you come back. Replies from your own computer or a cloud service keep going in the background, with the newest words on the Lock Screen.
How do I turn on “Hey Morwen”?
Settings › Voice › Listen for “Hey Morwen”. It's off until you turn it on, and it listens only while Morwen is open. Typed chats never use the microphone.
How do I add the widgets?
Touch and hold the Home Screen or Lock Screen, tap Edit, then Add Widget, and choose Morwen. There are buttons to talk, start a chat and make a picture, and one that shows your latest picture.
Why isn't Morwen available in my country?
Morwen isn't offered in the European Union at the moment. We hope to change that in future.
Report a concern
If Morwen gives a reply or makes a picture that is offensive or harmful, please tell us at morwen@turret.dev. In the app, touch and hold the reply or picture and choose Report a Concern, or go to Settings, About Morwen. Include the words or a screenshot if you're happy to: Morwen doesn't send us your chats, so we only see what you choose to send. We aim to reply within a few working days.
Contact
Questions, ideas and problems, all welcome.
morwen@turret.dev